Adult Services Supervisor
The Reference Librarian is an energetic, service-oriented librarian who will connect the community, enrich the mind, and inspire the imagination by providing professional reference services to customers and staff. With customer service excellence as a top priority, services may include program development, reader’s advisory, collection development and management, retrieval and dissemination of information in various formats and more. The Reference Librarian will provide assistance in the daily operation of the library and will be responsible for creating and maintaining connections throughout the community, providing innovative and responsive services, and being a friendly and enthusiastic face of the library in the community. A commitment to innovation, a passion for helping others, and an outgoing personality are essential.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide excellent customer service to all who use library services. Provide suggestions to readers, train customers on the use of the library catalog and on how to locate items on the shelves. Offer customer assistance using computers, computer programs, databases, printing, scanning and electronic devices. Conduct computer troubleshooting as necessary.
- Serve as an enthusiastic face of the library and a liaison to community organizations. Develop and sustain viable community partnerships. Continually assess community needs and outreach resources in order to maintain relevant, helpful and interesting services.
- Be creative when developing programs and promoting our services to the community. Seek to instill a love of reading and a confidence in the resources offered by the library to every person served. As a community resource, must maintain a positive attitude and work to ensure the best library experience possible.
- Work cooperatively with other staff in learning procedures and becoming familiar with patron needs and library processes. Work with staff in planning and implementing special projects involving patron service and outreach.
- Responsible for adult and teen collection development including evaluation of information services, de-selection of materials, replacing lost and missing items, and purchasing new materials in a variety of formats. Order materials within a set budget. Participate in the collection development committee.
- Work days, evenings, and weekends as needed (40 hours weekly maximum).
- Stay current on emerging library trends, new and current technologies, and take responsibility for own professional development. Attend webinars, workshops, and library conferences as approved by the Library Director and Adult Services Supervisor.
- Actively participate in various meetings, programs, committees as a representative and member of the library.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- May support and plan special library events.
- May oversee Overdrive and other e-resources.
- May oversee serials: Ordering, loading records, renewing, claiming, updating records, and interfacing with vendors.
- May participate in or lead special programs.
- May be called upon to participate or provide cross training and support for other areas on occasion.
- Perform other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Must be a lifelong learner who loves to share that passion with others, have an outgoing and upbeat personality, have excellent customer service skills, and really want to make a difference in people’s lives.
- Must love making connections with people, providing stellar customer service, and collaborating with coworkers to create one-of-a-kind experiences for library users.
- Ability to meet people easily, to empathize and connect with people of different ages, abilities, and social, economic, and cultural backgrounds, and to participate effectively in the cultural and intellectual activities of the community
- Ability to establish partnerships with a wide range of organizations such as neighborhood groups, business associations, and social service agencies.
- Ability to exercise initiative and make independent decisions.
- Knowledge of reference department operations of public library systems.
- Proficient in Microsoft Office products to compile research, track statistics, write reports, correspond with customers and others, document incidents, prepare performance reviews, etc.
- Ability to quickly learn to use library reference databases and online catalogs (e.g., WorldCat, ProQuest, Ebsco, Aleph, ODIN, eBook access, magazine databases, Baker & Taylor, etc.) to do research, assist customers and staff and for collection development. Adept in internet usage and mobile technology.
- Demonstrated ability to think analytically, exercise initiative, and act in the best interest of the library.
- Ability to conduct oneself with tact and courtesy.
- Excellent oral and written communication and social skills.
- Dependability and punctuality
- Background check required.
EDUCATION, EXPERIENCE AND MINIMUM REQUIREMENTS
- Requires a Master’s Degree in Library Science from an ALA-accredited program.
- One or more years of experience in a public library setting.
- One or more years of customer service experience.
PHYSICAL DEMANDS / WORK ENVIRONMENT
Physical Demands: Position requires being up and moving around the library and, at times, sitting at work desk. The job requires stooping, bending, squatting, stretching and pushing cart with books. Occasional light lifting, such as three or four reams of paper, four or five books, or other materials (up to 20 pounds) may be required. Required to use motor coordination with finger dexterity (keyboarding, shelving), eye-hand coordination, data entry and computer use for accessing information. Should be conscious of appropriate ergonomics and work station setup.
Work environment: Professional and service-oriented work environment, open to the public throughout the week including nights and weekends. Environment is welcoming, inspiring, creative, and team-oriented.
The above description and statements are intended to describe the general nature and level of work being performed by the employee. They do not represent an exhaustive list of all job related responsibilities and duties performed or expected of the employee.