Do you enjoy being a part of a top tier organization with a meaningful mission that offers an outstanding workplace? Pueblo City-County Library District has had the honor of receiving three distinguished awards in 2018 - the ELGL Leslie B. Knope Best Public Library in America Award, the IMLS National Medal, and the 2018 Colorado Library of the Year! Pueblo City-County Library District (PCCLD) has two full-time openings for a Program and Outreach Coordinator! Do you enjoy planning educational and creative programs, building community partnerships, and providing excellent customer service? PCCLD currently has two fabulous opportunities for someone who has a passion for teaching and learning! One opportunity is located at our Lamb branch and one is stationed at our Barkman library branch! The Program and Outreach Coordinator encourages program attendance and provides outreach by initiating engaging library-sponsored educational and creative programs and events, and positively impacts library visits by helping customers find and use library materials and resources.
The Program and Outreach Coordinator reports to the Branch Manager and works as a team member in providing programs and services. Works to promote a positive work environment by maintaining respectful and courteous interactions at all times. Builds relationships within the community to expand library services. Provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background.
PRIMARY DUTIES AND RESPONSIBILITIES
- Plans and carries out public educational, cultural, and creative programs and events for adults, teens, and children within PCCLD mission, goals, and methods. Coordinates programs with experts and participates in programs as a storyteller, actor, instructor, facilitator or presenter.
- Engages in hospitality to provide customer assistance at the point of need; roves to greet customers, offers assistance with locating materials, and provides reader’s advisory services. Proactively provides information to customers to promote circulation and program attendance.
- Reaches out to individuals and organizations in the community and builds partnerships relative to library programming.
- Instructs customers on use of library’s computers and digital resources. Stays current on use of new library resources.
- Explains library regulations and procedures, and resolves basic customer issues.
- Compiles program and event statistics, prepares reports, maintains program data and performs other administrative duties.
- Will act as the Person-in-Charge (PIC) in the branch in the absence of the manager to respond to any escalated customer service, emergency, or security issues.
- Assists in the training of new employees and volunteers; may oversee work for volunteers and special projects as assigned by manager.
- Assists in the collection development process by evaluating, suggesting and weeding materials.
- Supports team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
- Participates in regularly scheduled department meetings. Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLD.
- Reads daily organizational communications from intranet, e-mail, newsletters and print announcements. Stays current on all library services, programs and events throughout the district. Regularly accesses electronic time keeping, payroll and personnel employee access systems.
OTHER DUTIES AND RESPONSIBILITIES
Will cross-train and provide back-up coverage for other department positions.
May serve on library committees and special projects.
Performs other duties as needed.
Education and Experience: Bachelor’s degree required and a minimum of one year related job experience. Experience planning and executing library, community, school, or other programs and events.
Skills and Abilities:
- Strong orientation toward teaching, education, and learning.
- Must have excellent hospitality skills with the ability to communicate well with people of all ages, demographics, ethnic backgrounds and ability levels.
- Must possess knowledge and experience in developing engaging programs and outreach activities.
- Demonstrated ability to take initiative and ownership of projects.
- Must use independent judgment within procedural boundaries and possess good problem solving skills.
- Planning skills are required with demonstrated creativity in developing programs.
- Ability to work both independently and collaboratively as a team member.
- Knowledgeable on a variety of topics; skilled in using standard library research methods.
- Must possess strong computer skills with the ability to use a variety of electronic and digital devices and e-resources; possesses a keen interest in using and learning new technologies.
- Ability to function under flexible and changing conditions.
- Must be detail oriented and enjoy working on program and event logistics.
- Demonstrated organizational skills with the ability to coordinate multiple priorities.
- Excellent verbal and written communication, listening skills and problems solving skills.
- Comfortable with public speaking and working with diverse populations.
Physical Requirements: Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.
Other Requirements: Must be able to work a flexible schedule including days, evenings and weekends. Must submit to and successfully pass a criminal background investigation.
Hiring Wage - $14.65 per hour
Equal Opportunity Employer.